Privacy Policy

At ASmartBank, your privacy is our top priority. This Customer Privacy Notice explains how we collect, process, and safeguard your personal information when you use our digital banking, crypto exchange, and terminal services.

1. Information We Collect

To operate ASmartBank and deliver premium services, we must collect and process certain personal data:

• Identity Information: Your full name, date of birth, nationality, and government-issued identification documents for regulatory Know-Your-Customer (KYC) processes.
• Contact Details: Your email address and phone number, which you can manage at support@asmartbank.com.
• Financial and Transactional Data: Wallet balances, transaction histories, card usages, and associated blockchain addresses.
• Technical Usage: IP address, browser metadata, operating system details, and session activity logs gathered for fraud prevention.

2. How We Use Your Data

We process your data strictly to fulfill our agreement with you and comply with international regulations:

• To verify identity and confirm onboarding requirements under global AML guidelines.
• To execute buy/sell cryptocurrency trades, deposits, and withdrawal instructions instantly.
• To manage support tickets and resolve queries via support@asmartbank.com.
• To enhance terminal security, prevent malicious hacker intrusions, and perform system testing.

3. Sharing Your Information

We respect your data and do not sell it. Information is shared only with selected partners under strict confidentiality:

• Sub-custodians & Exchanges: Third-party validators and liquidity partners required to validate and hold assets.
• KYC Providers: Identity verification vendors performing electronic validation of ID materials.
• Legal Authorities: Regulatory bodies in Cyprus or the EEA when required by binding legislation or court summons.

4. Data Security and Custody

We employ state-of-the-art Endpoint Detection & Response (EDR) tools, network segmentation, and advanced quarterly penetration testing by external security experts to ensure absolute data protection.

Your passwords and private cryptographic keys are strictly encrypted. ASmartBank personnel will never request your account password, seed phrases, or active 2FA codes.

5. Your Legal Rights

Under general data protection frameworks (such as GDPR), you have the right to request access to, correction of, or deletion of your personal data. You can manage these settings directly in your customer portal or by reaching out to our compliance officer at support@asmartbank.com.